• Auto req ID 344BR

Job Description

The Manager, Quality & Performance, has overall responsibility over the strategy around the quality management system and the performance management framework. This position assures that the quality of work and service meets or exceeds the contractual requirements and maintains the standard of excellence established by KAPSARC.

Required qualifications

  • Bachelor’s degree in engineering, construction management, or relevant field
  • Progressive experience in a similar role
  • ASQ or similar certification
  • PMP, QCM, & QAM certifications are an advantage
  • Excellent command of the English language (spoken/written)
  • Workable knowledge of the Arabic language is an advantage
  • Expertise in ISO 9001, ISO 14001 and ISO 41001 is an advantage


  • Knowledge of the overall operations of a facility including environmental requirements, codes and legislation
  • Proven experience of managing a quality control program for construction, operational and/or engineering projects
  • Understand the principles of Key Performance Indicators as they relate to quality assurance
  • Must possess strong organizational/time management skills
  • Ability to establish programs and workload requirements and implement new work methods
  • Strong customer service skills
  • Ability to work with and communicate effectively with contractors, subcontractors, engineering staff & consultants
  • Ability to manage change effectively
  • Strong analytical and problem-solving skills
  • Ability to work under tight deadlines and able to handle last minute changes
  • Professional, tactful, and diplomatic when dealing with internal and external stakeholders
  • Proficient with Microsoft Office
  • Prepare for approval and execute KAPSARC’s annual FM service provider audit plan (Audits on FM processes and procedures)
  • Develop Quality plans for the specific projects
  • Promote awareness of the Quality Management System and Quality procedures
  • Negotiate and recommend for approval FM KPI performance indicators
  • Tier 1 KPI
    o Review all performance reports and support document and validate consistency and accuracy
    o Identify service failures and recommend associated penalties
  • Tier 2 KPI
    o Review all service-level results and identify performance trends and areas of concern
  • Tier 3 KPI
    o Monitor the continuous improvement process
    o Review major and minor non-compliance reports
    o Review the FM action plans for all non-conformance and validates that the plan did in fact resolved the non-conformance
  • Prepare quarterly performance reports complete with trend analysis and recommendations
  • Ensure Quality Assurance plans are understood, implemented and maintained at all organizational levels and with contractors and manufacturer/vendors
  • Provide performance evaluations for compliance to international Quality Systems such as ISO9000/9001/41001, through audits and surveillances
  • Other duties within the scope, spirit, and purpose of the job, as requested by FM management

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