Quality & Performance Manager

  • Auto req ID 269BR
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Job Description

The Quality & Performance Manager has overall responsibility over the strategy around the quality management system and the performance management framework. This position assures that the quality of work and service meets or exceeds the contractual requirements, and maintains the standard of excellence established by KAPSARC leadership.

Required qualifications

  • Knowledge of the overall operations of a facility including environmental requirements, codes and legislation
  • Proven experience of managing a quality control program for construction, operational and/or engineering projects
  • Understand the principles of Key Performance Indicators as they relate to quality assurance
  • Must possess strong organizational/time management skills
  • Ability to establish programs and workload requirements and implement new work methods
  • Strong customer service skills
  • Ability to work with and communicate effectively with contractors, subcontractors, engineering staff and consultants
  • Ability to manage change effectively
  • Strong analytical and problem solving skills
  • Ability to work under tight deadlines and able to handle last minute changes
  • Professional, tactful and diplomatic when dealing with internal and external stakeholders
  • Proficient with Microsoft Office

Experience

  • Bachelor’s degree in engineering or construction engineering/management
  • Progressive experience in a similar role
  • ASQ or similar certification
  • PMP, QCM & QAM certifications are an advantage
  • Excellent command of the English language (spoken/written)
  • Workable knowledge of the Arabic language
  • Expertise in ISO 9001 (ISO 41001 is a big advantage)
  • Prepare for approval and execute KAPSARC’s annual FM service provider audit plan (Audits on FM processes and procedures)
  • Develop Quality plans for the specific projects
  • Promote awareness of the Quality Management System and Quality procedures
  • Negotiate and recommend for approval FM KPI performance indicators
  • Prepare quarterly performance reports complete with trend analysis and recommendations
  • Ensure Quality Assurance plans are understood, implemented and maintained at all organizational levels and with contractors and manufacturers/vendors
  • Provide performance evaluations for compliance to international Quality Systems such as ISO9000/9001, through audits and surveillances
  • Other duties within the scope, spirit and purpose of the job, as requested by management

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