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- Manages all aspects of IT Service Delivery and Solution Architecture.
- Position includes elements of Technical Business Analysis, Project Management (Traditional and Agile), Solution Architecture, Vendor Management, and In-house/Remote Team Management.
- Conduct ongoing process review and improvement.
- Act as a liaison between business users and IT development teams.
- 10 years of IT experience of which at least 4 to 5 years of solution architecture role, providing technical leadership and guidance.
- Bachelor’s degree in information technology-related degree (essential)
- Certified in ITIL/TOGAF.
- Ability to prioritize and manage multiple projects and change requests.
- Ability to rapidly establish a good working relationship with users and other professionals.
- Ability to self-direct and work well under pressure to meet deadlines.
- Ability to manage in a high demand/volume work environment with changing priorities.
- Good communication skills and enthusiastic team player.
- Good knowledge of Microsoft Technologies such as ASP.NET/C#, SharePoint.
- Good knowledge of Open-Source Technologies such as Java/Spring, Python.
- Excellent awareness of new JavaScript technologies.
- Awareness of mobile development technologies such as Xamarin.
- Awareness of PHP Content Management solutions.
- Awareness of SAP-based solutions and modules.
- Good knowledge and experience of UML and technical design.
- Ability to manage and schedule work for in-house and remote development teams.
- Reasonable working knowledge of Microsoft Azure and Amazon cloud infrastructure.
- Awareness of Information Security principles and practice.
- Fluent in English speaking, writing and presentations.
- Good writing and report writing skills.
- Excellent communication skills.
- Ability to build strong working relationships with internal and external customers.
- Ability to identify IT training needs and be able to deliver.
- A commitment to equality, diversity, and community engagement.
- Ensures that IT Service Delivery is coherent and consistent with overall IT strategy.
- Liaises with finance, procurement, and other support functions to get required vendor management work done.
- Responsible for building personal relationships with stakeholders, managing the delivery of IT services to them; making sure that services are appropriately planned and delivered to meet user requirements.
- Conducts Project Management and Business Analysis activities as required.
- Work with different stakeholders, find out the requirements and document them with appropriate diagrams and explanations. Produce solution architecture documentation, after speaking to the different technical teams.
- Ensure all architectural diagrams are updated for all solutions.
- Has strong technical, analytical and communication skills and has the ability to quickly build trust and engagement with internal and external stakeholders.
- Involved in researching, reviewing, and making recommendations on any new corporate software applications or innovations from a perspective of design, solution architecture, integration, and technical fit with other systems.
- Advanced knowledge and experience in both waterfall and agile SDLC practices.
- Advanced knowledge and experience in front end UI, Middleware, backend DB, and integration development technologies and practices.
- Advanced ability to research, analyze and recommend new technologies and software applications to meet the company’s needs.
- Present latest technical trends to IT team and business units
- Ability to work as part of a cross-cultural team.
- Ensure strict conformance to information security measures and apply maximum protection of KAPSARC’s assets.
- Manage the delivery of IT services to ensure smooth day-to-day running, efficient project rollout, efficient use of IT and business resources.
- Ensure the teams follow suitable SDLC and Release Management procedures.
- Conduct Technical Reviews on code and proposed solution design.
- Come up with alternate solution strategies, designs and architectures.
- Should be able to challenge the existing designs and solution options, with justification and recommendations.
- Demonstrate good knowledge of latest trends in Big Data, frontend, and mobile development.
- Maintain architecture repository and conduct reviews to ensure it is all updated.
- Manages the solution delivery of the KAPSARC’s IT applications by the contracted outsourced service provider(s) or internal staff.
- Sets and manages IT service KPIs (Key Performance Indicators) to ensure Quality of Service (QoS) and customer satisfaction.
- Manages the outsourcing contract penalty system and coordinates with KASPARC Finance and Procurement departments if any are to be applied.
- Works with KAPSARC teams to review the optimum mix of insourced and outsourced responsibilities.
- Sets standards for performance and activity reporting. Ensures that other IT staff develop and issue reports that meet the standards.
- Produces “roll up” reports for IT application activity and performance for senior management.
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