• Auto req ID 295BR

Job Description

  • Manages all aspects of IT Service Delivery and Solution Architecture.
  • Position includes elements of Technical Business Analysis, Project Management (Traditional and Agile), Solution Architecture, Vendor Management, and In-house/Remote Team Management.
  • Conduct ongoing process review and improvement.
  • Act as a liaison between business users and IT development teams.

Required qualifications

  • 10 years of IT experience of which at least 4 to 5 years of solution architecture role, providing technical leadership and guidance.
  • Bachelor’s degree in information technology-related degree (essential)
  • Certified in ITIL/TOGAF.


  • Ability to prioritize and manage multiple projects and change requests.
  • Ability to rapidly establish a good working relationship with users and other professionals.
  • Ability to self-direct and work well under pressure to meet deadlines.
  • Ability to manage in a high demand/volume work environment with changing priorities.
  • Good communication skills and enthusiastic team player.
  • Good knowledge of Microsoft Technologies such as ASP.NET/C#, SharePoint.
  • Good knowledge of Open-Source Technologies such as Java/Spring, Python.
  • Excellent awareness of new JavaScript technologies.
  • Awareness of mobile development technologies such as Xamarin.
  • Awareness of PHP Content Management solutions.
  • Awareness of SAP-based solutions and modules.
  • Good knowledge and experience of UML and technical design.
  • Ability to manage and schedule work for in-house and remote development teams.
  • Reasonable working knowledge of Microsoft Azure and Amazon cloud infrastructure.
  • Awareness of Information Security principles and practice.
  • Fluent in English speaking, writing and presentations.
  • Good writing and report writing skills.
  • Excellent communication skills.
  • Ability to build strong working relationships with internal and external customers.
  • Ability to identify IT training needs and be able to deliver.
  • A commitment to equality, diversity, and community engagement.
  • Ensures that IT Service Delivery is coherent and consistent with overall IT strategy.
  • Liaises with finance, procurement, and other support functions to get required vendor management work done.
  • Responsible for building personal relationships with stakeholders, managing the delivery of IT services to them; making sure that services are appropriately planned and delivered to meet user requirements.
  • Conducts Project Management and Business Analysis activities as required.
  • Work with different stakeholders, find out the requirements and document them with appropriate diagrams and explanations. Produce solution architecture documentation, after speaking to the different technical teams.
  • Ensure all architectural diagrams are updated for all solutions.
  • Has strong technical, analytical and communication skills and has the ability to quickly build trust and engagement with internal and external stakeholders.
  • Involved in researching, reviewing, and making recommendations on any new corporate software applications or innovations from a perspective of design, solution architecture, integration, and technical fit with other systems.
  • Advanced knowledge and experience in both waterfall and agile SDLC practices.
  • Advanced knowledge and experience in front end UI, Middleware, backend DB, and integration development technologies and practices.
  • Advanced ability to research, analyze and recommend new technologies and software applications to meet the company’s needs.
  • Present latest technical trends to IT team and business units
  • Ability to work as part of a cross-cultural team.
  • Ensure strict conformance to information security measures and apply maximum protection of KAPSARC’s assets.
  • Manage the delivery of IT services to ensure smooth day-to-day running, efficient project rollout, efficient use of IT and business resources.
  • Ensure the teams follow suitable SDLC and Release Management procedures.
  • Conduct Technical Reviews on code and proposed solution design.
  • Come up with alternate solution strategies, designs and architectures.
  • Should be able to challenge the existing designs and solution options, with justification and recommendations.
  • Demonstrate good knowledge of latest trends in Big Data, frontend, and mobile development.
  • Maintain architecture repository and conduct reviews to ensure it is all updated.
  • Manages the solution delivery of the KAPSARC’s IT applications by the contracted outsourced service provider(s) or internal staff.
  • Sets and manages IT service KPIs (Key Performance Indicators) to ensure Quality of Service (QoS) and customer satisfaction.
  • Manages the outsourcing contract penalty system and coordinates with KASPARC Finance and Procurement departments if any are to be applied.
  • Works with KAPSARC teams to review the optimum mix of insourced and outsourced responsibilities.
  • Sets standards for performance and activity reporting. Ensures that other IT staff develop and issue reports that meet the standards.
  • Produces “roll up” reports for IT application activity and performance for senior management.

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