Michael Gaffney is the Senior Manager for the Library Management team in the Solutions Productization Program. He focuses on the delivery of research services, the acquisition of research materials, and the management of the knowledge assets produced by the Knowledge & Analysis team at KAPSARC. With 19 years of experience across multiple disciplines within library and information management, Michael brings a multifaceted passion to the library services he manages. Driven by a desire to improve processes for organizational benefit and the success of his colleagues, he is committed to advancing the field. Michael holds a B.A. in Sociology from San Francisco State University and an M.S.c in Library and Information Science from the University of Wales, Aberystwyth.